Sebanyak 1 item atau buku ditemukan

How to Talk to Customers

Create a Great Impression Every Time with MAGIC

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special. For more on this book, visit www.howtotalktocustomers.com

For more on this book, visit www.howtotalktocustomers.com Praise for How to Talk to Customers "How to Talk to Customers presents a system for interacting with customers based on empathy, dignity, and doing the right thing.