Management Improvements are Essential to VA's Second Effort to Replace Its Outpatient Scheduling System
The Dept. of Vet. Affairs (VA) provides medical care, disability compensation, and vocational rehab. to veterans. The Vet. Health Admin. (VHA) -- a component of VA -- provides care to over 5 million patients in more than 1,500 facilities. VHA relies on an outpatient scheduling system that is over 25 years old. In 2000, VHA began a project to modernize this system as part of a larger departmentwide modernization effort called HealtheVet. However, in Feb. 2009, VA terminated a key contract supporting the project. This report: (1) determined the status of the project; (2) determined the effectiveness of VA's management and oversight of the project; and (3) assessed the impact of the project on VA's overall implementation of its HealtheVet initiative.
In response, the department consolidated IT procurements under the Office of
Acquisition, Logistics, and Construction and established the Technology
Acquisition Center to administer future OI&T contracts. VA Ended the Outpatient
Scheduling ...