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Information Technology and the Productivity Paradox

Assessing the Value of Investing in IT

From networks to databases, email to voicemail, the amount of capital being invested in information technology each year is staggering. By 1996, U.S. firms were spending more than $500 billion annually on software, networks and staff. The recently merged Bank of America and NationsBank have an initial IT budget of 4 billion dollars. As firms like this push rapidly into the business world of the 21st century, the question has remained: how do firms measure returns from these substantial investments in information technology? Henry C. Lucas, effectively answers this question by providing a creative and reliable framework for measuring the competitive advantages and profits gained through investments in state-of-the-art information systems. There is value in information technology, and it is possible to show returns, Lucas argues--unfortunately this value just doesn't always show up clearly on the bottom line of a ledger. In five expertly presented sections, he spells out exactly what businesses can expect from their information technology investments--some investments create a measurable value, some do not, but all are important nonetheless. Through a precise mix of frameworks and models, such as an Investment Opportunities Matrix, and punctuated with real examples from successful firms, this is the first book to allow executives to see exactly how their information technology investment can be expected to return value, thereby maximizing their advantages in an age of global competitiveness. Indeed, firms who manage their information systems most efficiently are best suited to succeed in a rapidly evolving marketplace. With so much at stake, Information Technology is certain to be the essential guide for firms determined to compete and flourish in the highly competitive economy of the next century.

What is the value of investments in information technology (IT)? Is there a return
from investing in IT? These two questions are critical because firms invest huge
amounts in information technology; an estimated 50 percent of U.S. capital ...

E-commerce & Information Technology in Hospitality & Tourism

The travel professional who wants to stay on the cutting edge will find this to be a great resource. Employing the concepts, ideas and technologies discussed in this book will dramatically improve customer service and marketing in this age of technology. Through the practical use of examples and case studies, the author provides an extensive review of the Internet as an agent of change in hospitality and tourism information technology and commerce. "E-Commerce and Information Technology in Hospitality and Tourism" contains essential information about business-to-business and business-to-consumer e-commerce models, and about marketing schemes and strategies used by various sectors of the industry. A discussion of e-commerce answers questions about reliability, privacy and security as they relate to Internet transactions. Travel professionals will benefit from a detailed review of the Internet’s impact on various sectors of the industry including travel agencies, airlines, hotels, cruise lines, bed and breakfasts, online travel stores and more. The author rounds out the book with a glossary of terms, chapter highlights and leads to valuable resources available on related Web sites, as well as a discussion of the future use of technology in the industry.

It is the result of the accumulation of over 100 years of advancement in
information technology, resulting in a new phenomenon called the Internet. When
America completed the first transcontinental railroad, transportation and
commerce were ...

Information Technology

The Public Issues

This volume records the processings of the Fulbright Colloquium on Information Technology: The Public Issues which was held at the University of Sout hampton from Tuesday 16 September to Friday 29 September 1986. The Fulbright Commission in London felt that an Anglo-American conference on this subject was particularly appropriate at this time. Information technology (IT) has been at the forefront of informed debate on both sides of the Atlantic for a number of years and has been recognised as an issue of major importance in both countries, affecting all strands of society.

Three scenarios for the future of technology and democracy BENJAMIN R.
BARBER Princeton University Modernity may be defined politically by the
institutions of democracy, and socially and culturally by the civilisation of
technology.

Business Strategies for Information Technology Management

"This business guide presents theoretical and empirical research on the business value of information technology (IT) and introduces strategic opportunities for using IT management to increase organizational performance. Implementation management is addressed with attention to customer relationship outsourcing, decision support systems, and information systems strategic planning. Domestic, international, and multinational business contexts are covered."

"This business guide presents theoretical and empirical research on the business value of information technology (IT) and introduces strategic opportunities for using IT management to increase organizational performance.

The Impact of Information Technology

Evidence from the Healthcare Industry

The driving influence of managed care and cost containment is causing home care organizations to reconceptualize their roles in the health care delivery system while stimulating massive changes in agency structure, operations, and services. Medicare-certified home health agencies, which have flourished under a per-visit, fee-for-service reimbursement model, are increasingly delivering care under managed care reimbursement models. Conducted at this pivotal point in time, the book examines the intersection of two rapidly growing health care sectors: home health and managed care.The environment surrounding the transition from traditional reimbursement to managed care is uncertain and rapidly changing. Strategies organizations are using to cope with this uncertainty and HHA administrators' perceptions of the two greatest impacts of managed care are described.Despite considerable variation in agency characteristics, more similarities than differences are found among HHAs. The research concludes that market and environment pressures within heavily HMO-penetrated communities encourage all HHAs to become similar, regardless of whether the HHAs have managed care contracts.

Information technology (IT) has become important to the very survival of
organizations. Information technology spending in the U.S. has increased from a
few million dollars in 1970 to over $50 billion in 1990 (Jorgenson and Stiroh,
1995).

Information Technology in Educational Management

This book reviews the state of the art in information technolgy in educational management (ITEM) with emphasis on research, approaches, methodologies, applications and tools. This IFIP (International Federation of Information Processing) Proceedings not only discusses the pedagogical and educational issues in ITEM but also covers the range of applications from class scheduling to financial support.

Technology. for. Management: Strategies. for. interfacing. the. Technical. Core. of.
Education. C. L. Fulmer Leadership and Educational Policy Studies, Faculty of
Educational Administration and School Business Management, Northern Illinois ...

Managing the Human Side of Information Technology

Challenges and Solutions

"Strategies for effectively managing how information technology impacts human and organizational behavior are discussed in this business guide. Covering both the ôsoftö and ôhardö dimensions of organizational development, information is provided on e-communication, virtual teams, and action learning. A framework for increasing crosscultural efficiency and the global economy engagement is provided."

Technology. Walter O. Einstein University of Massachusetts-Dartmouth, USA
John H. Humphreys Eastern New Mexico University, USA Leadership, as a
concept, has been with us ever since people have fashioned themselves into
groups.

Information Technology Diffusion in the Asia Pacific

Perspectives on Policy, Electronic Commerce and Education

According to a recent United Nations report, the increase in power and functionlity of IT coupled with decreasing prices have contributed to rapid IT adoption and use in both developed countries and newly industralised nations of the Asia Pacific. Information Technology Diffusion in the Asia Pacific: Perspectives on Policy, Electronic Commerce and Education provides essential reading on IT diffusion in leading countries of the Asia Pacific. By focusing on some of the different applciations and implications of IT in these nations, contributions in this book deal with aspects of IT applications in the Asia Pacific countries, and ways that information technology can assist nations in dealing with technological and electronic growth and risks involved.

Technology. in. India: Production,. Diffusion. and. Policy. Trends. G. Harindranath
Royal Holloway, University of London, UK India's IT policies in the Nineties show
a trend towards increasing liberalisation and globalisation. However, policy ...

Information Technology Parks of the Asia Pacific

Lessons for the Regional Digital Divide

This work compares IT parks in China, India, Malaysia, Singapore, Taiwan, and Hawaii, in search of strategies that policy makers can employ to reduce the Global Digital Divide, advance distributional equity, and soften some of the negative effects of economic globalization.

In his words: The key issue[s] that will confront us in our formulation of a national
research and development programme are what technologies to develop, what
industries to specialize in, what manpower we can harness and what role we can
 ...

Information Technology and the Corporation of the 1990s

Research Studies

One of the most pathbreaking and influential business books of the 1990s is The Corporation of the 1990s by Michael Scott Morton. Its expert view of how information technology would influence organizations and their ability to survive and prosper in the 1990s has become the benchmark of thinking about information technology. Now, in a supporting companion volume, Information Technology and the Corporation of the 1990s makes available the research on which The Corporation of the 1990s was based. The research was conducted at the Sloan School of Management at MIT by the Management in the 1990s program. The program was funded by a group of 12 industrial and government sponsors from the United States and Britain which included American Express, Digital Equipment Corporation, Eastman Kodak, British Petroleum, MCI Communications, General Motors, U.S. Army, ICL Ltd., Internal Revenue Service, Ernst & Young, BellSouth, and CIGNA Corporation. Information Technology and the Corporation of the 1990s aims to disseminate ideas on how organizations can manage the impact of information technology, and also to raise issues and stimulate further thought by both academics and professionals. The book is divided into three sections which cover the information technology revolution, strategic options, and organization and management responses. It incorporates the work of many important scholars including Charles Jonscher, Michael J. Piore, Thomas W. Malone. JoAnne Yates, Robert I. Benjamin, Gary W. Loveman, Eric von Hippel, Edgar H. Schein, Stanley M. Besen, Garth Saloner, N. Venkatraman, Akbar Zaheer, John C. Henderson, Jay C. Cooprider, Kevin Crowston, Jeongsuk Koh, Gordon Walker, Laura Poppo, John S. Carroll, Constance Perin, Brian T. Pentland, John Chalykoff, Lotte Bailyn, D. Eleanor Westney, Sumantra Ghoshal, John D.C. Little, Thomas J. Allen, Oscar Hauptman, Lisa M. Lynch, Paul Osterman, Thomas A. Kochan, and John Paul MacDuffie.

As does its companion volume, The Corporation of the 1990s, this book begins
with an overview of the information technology revolution. In the first chapter,
Charles Jonscher places these revolutionary changes into historical perspective
in an ...